Last updated: 15 August 2025

1. Introduction

At CLW Jewellery Appraisals, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect personal information such as your name, address, contact details, and payment information when you engage our services. We may also collect photographs, descriptions, and other details relating to items you submit for appraisal.

3. How We Use Your Information

We use your personal data to provide our valuation and advisory services, manage appointments, process payments, issue reports, and comply with legal obligations. We may also use anonymised data for training or statistical purposes.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) contract performance; (b) compliance with legal obligations; (c) our legitimate interests; or (d) your consent, where applicable.

5. Sharing Your Information

We do not sell your data. We may share your information with trusted third parties such as payment processors, legal advisors, or regulatory bodies where necessary to provide our services or meet legal requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain client records, including appraisal reports, for a minimum of six years, or longer where required by law or professional regulations.

8. Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, as well as the right to restrict processing and data portability. You also have the right to withdraw consent where processing is based on consent.

9. Cookies

Our website uses cookies to enhance your browsing experience. For details, please see our separate Cookies Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at the address provided on our website.